Sunday, March 7, 2010

Work, work, work

Alternate title: I picked the wrong week to quit drinking.

Been having trouble with a vendor software system that stops its database... in the middle of the day... while people are entering in patient data. You know, serious information.

At first the blame was a bad sector on a hard drive - sorry, but with a RAID array (I know that's redundant, but the whole idea is redundancy), it's kind of hard to have one bad sector and louse up the whole thing.

Next, it was "blame the memory" - ran an offline diagnostics that revealed everything was fine. Also ran the diagnostics against the CPUs, hard drives, controllers.... NOTHING

What sticks in my back-side is that this software company is wasting time finding the problem by blaming hardware. They can sit on the sidelines because they aren't the poor schmuck taking the servers off-line and running this crap in the middle of the night, ending up working a week in a couple of days.

The other issue I have is the "we know it all" factor. It seems they don't listen to people unless they are "experts" in their crappy software or their fringe database management system. I told them it wasn't hardware but they wouldn't listen and I had to put in extra hours (at night) to rule out what is obvious to anyone who has any sort of troubleshooting skills.

"It's good to rule it out" - Bull-loney.

From what I can determine, the code as written, doesn't do a good job of error-trapping when executing a commit to the database. They let the database management system handle errors and that system will shut down if there is a record locked.

Good job, guys.

Every diagnostic is showing hardware is running like a top. Next they'll blame the phase of the moon.

Is it waxing or waning? I don't know cause I haven't slept much this week.

3 comments:

technophobe said...

I understood six words in that post!

Iowa Patriots said...

Funny, I picked the wrong week to quit sniffing glue!

Hang in there stranded. Better than what happened to my brother. After keeping a school computer network running and tweaked, he may lose his job because it's more important to have 5.1 Dolby Surround sound in all the classrooms and AstroTurf on the football field.

Just remember, blow-back's a bitch!

strandediniowa said...

Techno, a few years ago and I wouldn't have understood half of what I'm responsible for now. Most times I'm learning as I go. Much of what I do, I'm treading on new ground (at least for me).

Sorry to hear that, Patriot. If your brother is close to CR there are a few openings in the area. Have him look at corridorcareers.com

I know I am.

The trouble with being busy is there is no time for the important things, like pay attention to the crooked politicians and do something about it.

Oh, and sleep....zzzzzz

But most importantly, I've missed out on family and time with them. I did take time this weekend to see the boys in their last jazz contest together before #1 graduates. I'm glad I did.